Sugar Rush Privacy Policy

Sugar rush operates an online gaming platform available to players in the Philippines. In providing this service, we collect and process personal information to create and manage accounts, process PHP transactions, verify player identities, and deliver a secure gaming experience.

This Privacy Policy describes our data practices in plain language so you can understand exactly what happens with your information when you use sugar rush. By registering an account, you acknowledge that you have read and understood this policy.

Sugar rush collects personal data in the following categories:

Sugar rush does not collect data beyond what is necessary for the purposes listed in this policy. We do not collect sensitive personal information such as health records, religious beliefs, or political affiliations.

Each category of data serves a specific operational or legal purpose on the sugar rush platform:

• Identity and contact data are used to create and manage your account, send transaction confirmations and OTP codes, and contact you about account activity.
• KYC documents are required to verify your age (21+) and identity before processing your first withdrawal, and to comply with anti-money laundering obligations.
• Financial data is used to process PHP deposits and withdrawals securely through your registered payment method (GCash, Maya, or Philippine bank transfer).
• Transaction data is used to maintain accurate account records, calculate and credit winnings, apply responsible gaming limits, and investigate disputes.
• Device and technical data is used to detect fraudulent logins, prevent account takeovers, and optimise platform performance on Philippine mobile networks.
• Usage data is used to improve the platform experience, identify technical issues, and inform feature development.

Sugar rush does not sell, rent, or exchange your personal data with unrelated third parties for commercial purposes. We share data only in the following limited circumstances:

• Payment processors: When processing PHP deposits and withdrawals, your payment reference details are passed to the relevant payment provider (GCash, Maya, or your bank) as required to complete the transaction.
• Identity verification services: KYC documents may be processed by a third-party identity verification provider operating under a data processing agreement with sugar rush. These providers are only permitted to process data for the purpose of identity verification.
• Platform technology providers: Service providers supporting platform hosting, security, and analytics may access certain technical data as part of their contracted services. All such providers are bound by confidentiality and data protection obligations.
• Legal obligations: Sugar rush may disclose player data to law enforcement or regulatory bodies when required to do so by applicable Philippine law.

Sugar rush retains personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations.

In practice, this means:

• Account data and transaction records are retained for as long as your account is active and for a defined period thereafter, in accordance with financial record-keeping requirements.
• KYC documents are retained for the period required under applicable anti-money laundering regulations in the Philippines.
• Technical and usage data is typically retained for a shorter period, sufficient for platform security and performance purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Protecting your personal data is a technical and operational priority for sugar rush. The following measures are in place across the platform:

• SSL encryption: All data transmitted between your device and the sugar rush platform is encrypted using SSL/TLS protocols.
• OTP verification: One-time passwords add a second layer of authentication for sensitive account actions, including withdrawals.
• Access controls: Internal access to player data is restricted to staff with a legitimate operational need. Access is logged and monitored.
• Fraud detection: Automated systems monitor account activity for patterns consistent with unauthorised access or fraudulent transactions.
• Secure document storage: KYC documents are stored in access-controlled environments and are not accessible to general platform staff.

Sugar rush uses cookies and similar technologies to support platform functionality, remember your login session, and understand how the platform is used. Cookies are small data files stored on your device by your browser when you visit the platform.

The categories of cookies used on sugar rush are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a session.
• Functional cookies: Remember your preferences (such as language or display settings) across sessions.
• Analytics cookies: Help us understand aggregate usage patterns — for example, which game categories are most visited — so we can improve the platform experience. These cookies do not identify you personally.

You can control or disable cookies through your browser settings. Note that disabling essential cookies may prevent the platform from functioning correctly.

As a player whose data is processed by sugar rush, you have the following rights in relation to your personal information:

• Right to access: You may request a summary of the personal data sugar rush holds about you.
• Right to correction: If any data we hold about you is inaccurate or outdated, you may request that it be corrected.
• Right to deletion: You may request deletion of your personal data in circumstances where we no longer have a legal or operational reason to retain it. Note that transaction and KYC records may need to be retained for regulatory compliance purposes even after account closure.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a concern is being resolved.
• Right to data portability: You may request a copy of data you have provided to us in a structured, commonly used format.

To exercise any of these rights, contact sugar rush support at [email protected]. We will respond to data requests within a reasonable period. Identity verification may be required before data is shared or amended.

Sugar rush is strictly for players aged 21 and above. The platform does not knowingly collect personal data from anyone under the age of 21. If we discover that personal data has been submitted by a person under the minimum age, the account will be closed and any associated data will be deleted without processing any financial transactions.

Sugar rush may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last updated" date shown at the top of this page will be revised whenever changes are made.

Significant changes to how we collect or use personal data will be communicated to registered players through the platform or via the contact details on your account. Continued use of the platform after any update constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your information is being handled, please reach out to the sugar rush support team:

Email: [email protected]

Responses to privacy inquiries are typically provided within a reasonable timeframe. For general questions about your account, you may also visit the FAQ page before contacting support.